Bibtex de la publication

@InCollection{ PaFaWe2011.1,
author = {Paillassa, BĂ©atrice and Fasson, Julien and Werapun, Warodom},
title = "{Chapter 8 - Service Management}",
booktitle = "{Digital Home Networking}",
publisher = {ISTE - WILEY},
address = {http://www.iste.co.uk/},
year = {2011},
editor = {Carbou, Romain and Diaz, Michel and Exposito, Ernesto and Roman, Rodrigo},
pages = {259--306},
chapter = {8},
edition = {1},
language = {anglais}
}